How can we help you?

CONTACT US

You can contact our Customer Service team if you need an answer to your questions or if you need to resolve an incident. Remember to fill in all the fields and be as detailed as possible so that we can help you.

Do you have any question? Check the FAQs

Before filling in the contact form, please have a look at our FAQ section to get an answer to your query.

Frequently questions

In the event of a manufacturing fault and if your product is within the warranty period, you must request a replacement at the shop where you purchased it (or at another shop in the same chain) by presenting the purchase receipt.

If the warranty period for your product has expired, you will need to purchase the replacement part from the shop where you purchased it or from another shop in the same chain.

The MAUI, CIES, ESTORIL BLANCO and ELLIS models were configured to be operated solely and exclusively with the remote control, so that the wall switch only acts to turn the power on or off. This eliminates the possibility of controlling the switching on and off of the light by means of the wall switch.

Following analysis of the user experience, the drivers have been reconfigured and, once replaced, this functionality is now available.

If you are interested in replacing the controller, please send us the following information to the e-mail address consultas (arroba) arteconfort.com the following data:

  • Copy of receipt of purchase
  • Name and surname
  • Address and telephone

We will send you a new reprogrammed controller with the possibility to switch on the ceiling fan from the wall switch.

If the light on your ceiling fan does not come on, check that you have installed according to the steps in the instruction manual and that all electrical connections are connected correctly.

In the event that the installation is correct and the fan blades do rotate when operated by the remote control, you will need to replace the LED module. To do this, you can buy the spare part in the shop where you bought it or in another shop of the same chain.

If the ceiling fan blades do not rotate, check that the fan has been installed according to the steps in the instruction manual and that all electrical connections are connected correctly.

In the event that the installation is correct and the fan light comes on when you operate it with the remote control, you will need to replace the controller. To do this, you can buy the replacement part in the shop where you bought it, or in another shop of the same chain.

Our ceiling fans have a summer/winter function that allows you to reverse the direction of rotation of the blades. You can find more information about this function and how to activate it in the article on our website, click here to read it.

Follow the instruction manual to learn how to synchronise the remote control with your ceiling fan. If you don't have the manual, you can download it from the product page of our website. Go to the section "Products > Air conditioning > Ceiling fans" and select your model, then click on the button "Instructions".

Our ceiling fans with remote control work by radio frequency. They all use 433MHz frequency except the MAUI, CIES, ESTORIL BLANCO and ELLIS models which work 2.4GHz.

If you don't feel the airflow when you stand under your ceiling fan while it is on, there are several reasons for this.:

  • The ceiling fan is working in winter mode. More information on this function and how to deactivate it can be found in the article on our website, Click here to read it.
  • The size of the ceiling fan is not suitable for the size of your room (both by excess and by default).
  • Nearby objects obstruct proper airflow circulation.

In the event of a manufacturing fault and if your product is within the warranty period, you must request a replacement at the shop where you purchased it (or at another shop in the same chain) by presenting the purchase receipt.

If the warranty period for your product has expired, you should purchase the replacement part from the shop where you purchased it or from another shop in the same chain.

You can purchase our products exclusively at LEROY MERLIN, BAUHAUS o CONFORAMA.

Headquarters

Ctra. Andalucía, km 35,7
Building 6
45224 Seseña Nuevo

Timetable

Monday –  Thursday:
8:30-14:30 and 15:30-18:00

Friday:
8:30-14:30

Telephone

91 801 25 76